AI verification calls that follow your script, every single time
Heimdell calls your customer after the sale, independently of the seller, and walks them through eight fixed stages. It reads your terms word for word, captures corrections, records the call and seals the result in a certificate. From £0.80 per call.
The eight stages of every call
The order is fixed. The agent can’t skip a stage, can’t move on without a clear answer, and can’t make up wording you didn’t give it.
- 1
Confirm who answered
The agent says it's an automated assistant, who it's calling for and why, then checks it is speaking to the named customer before anything else.
- 2
Confirm the sign-up happened
The customer confirms they actually agreed to something today, in their own words.
- 3
Check name, address and email
Personal details are read back. If anything is wrong, the customer can correct it on the call.
- 4
Confirm the product and price
Product, price and billing frequency are read out exactly as the seller entered them.
- 5
Explain the terms
Minimum term, cooling-off and cancellation rights are explained and the customer confirms they understand.
- 6
Answer policy questions
Your policies are read word for word. The agent answers only from your wording and never improvises.
- 7
Confirm the Direct Debit
Bank, sort code and account ending are confirmed, with the Direct Debit Guarantee, only when the sale has a mandate.
- 8
Record explicit agreement
The customer gives a clear yes. The certificate is sealed and the customer is emailed a summary.
Designed so it can’t be gamed
TPV is only worth something if the seller can’t influence it. These rules are enforced in code, not left to training.
- Independent of the seller
- The call goes to the customer’s own number. The seller can’t take it, script it or complete it for them.
- Your words, not the AI’s
- Terms and policies are read exactly as written. Questions are answered only from your wording.
- Corrections are flagged, not hidden
- If the customer disputes a detail, the change and the original are both recorded and the sale is flagged for review.
- No guessing with bank details
- Account numbers are never changed from speech. A mismatch always goes to a human.
- Only the customer can say yes
- A completed status can only be written when the customer gives explicit agreement on the call.
- Recorded and transcribed
- The recording and the full turn-by-turn transcript are attached to the evidence.
Every call ends in a clear outcome
Instead of a pile of “failed” calls, your team gets a sorted follow-up list with the reason and the transcript.
- Verified
- Objection raised
- Terms not understood
- Sign-up not confirmed
- Bank details mismatch
- Agreement refused
- Asked not to be contacted
- Wrong number
AI verification call FAQs
What is an AI third-party verification call?
It's an outbound call, made independently of the salesperson, in which an AI agent confirms the customer's identity, the product, the price, the key terms and their explicit agreement. Heimdell records the call and seals the result in a tamper-evident certificate.
Does the customer know they're speaking to an AI?
Yes. The first thing the customer hears is that this is an automated verification assistant calling on behalf of your company, and that the call is being recorded as proof of their agreement.
What if the customer asks a question the script doesn't cover?
The agent answers policy questions only from the wording you've supplied and never improvises. If the customer still isn't sure, the call ends as 'terms not understood' and goes to your follow-up queue.
Can the agent change the customer's bank details?
No. Name, address, email, product, price, bank name and sort code corrections are captured and flagged for review. Account numbers are never changed from a phone call; a mismatch is always sent for manual follow-up.
How much does an AI verification call cost?
5 credits, which is between £0.80 and £1.00 depending on the credit pack. There's no subscription and you're only charged for calls you send.
What if the customer doesn't answer?
A secure link is sent alongside every phone verification, so the customer can still confirm on their own device. Unanswered calls show in your dashboard for follow-up.
Stop arguing about what was said.
Sign up in a couple of minutes. A real person reviews every application before it goes live, and you only pay for the verifications you send.