Support
Need a hand with Heimdell? Email us and a real person will reply.
How to reach us
Hours
Monday to Friday, 9:00 to 17:00 UK time
Reply time
We reply within 2 working days.
Already a client? In your dashboard, open the Setup Assistant and choose “Talk to a person” to send your question straight to us.
To help us help you, include your company name and, if it is about a particular sale, the verification or certificate ID. Never email us bank details.
Found a security problem? Email security@telecomcompliance.uk instead.
Support is in English.
Find an answer yourself
- CRM setup guidesStep-by-step guides for connecting your CRM.
- FAQAnswers to the questions we get asked most.
- Security and trustHow we protect data, and who processes it for us.
- PricingHow credits work and what each verification costs.
Not happy with something? Here’s how to make a complaint.
Stop arguing about what was said.
Sign up in a couple of minutes. A real person reviews every application before it goes live, and you only pay for the verifications you send.