We protect your commission with independent verification calls within 24 hours of every sale. Recorded consent, audit-ready certificates, complete evidence trail — no software to install, no setup required.
Fully managed TPV — no software, no setup. We handle everything: calls, recordings, certificates and CRM updates.
Quick Answer
We protect your commission with independent verification calls within 24 hours of every sale. Customer identity, contract terms, cooling-off rights and Direct Debit authority — all confirmed, recorded and timestamped. You receive an audit-ready compliance certificate that stops provider clawbacks before they happen.
Read time: ~3min · Last updated: 2026-03-05
We contact your customer within 24 hours of every sale. An independent agent confirms the sale details, explains the contract and records the conversation for your audit trail.
Each verification call is recorded with the customer's verbal confirmation of price, contract term and agreement to proceed. This recording is stored and linked to the sale record.
We verify the customer understands and authorises the Direct Debit mandate. This prevents chargebacks and DD indemnity claims that trigger commission clawbacks.
Key contract terms, cooling-off rights and confirmation details are sent via SMS and email with timestamps. This creates a documented delivery trail for provider audits.
You receive a PDF compliance certificate for every verified sale. This document satisfies provider audit requirements and provides evidence in dispute resolution.
Verification status, timestamps and certificate links are synced directly to your CRM. Every sale has a complete evidence trail without manual data entry.
A TPV is an independent phone call made after every sale to confirm the customer genuinely agreed to the contract. We verify their identity, explain the key terms including monthly cost and contract length, confirm their cooling-off rights, and record their verbal consent. This call happens separately from your sales team to provide unbiased proof the sale was compliant.
Commission clawbacks happen when providers find gaps in your sales compliance during audits. Common causes include missing consent evidence, customers who claim they didn't understand the terms, and Direct Debit disputes. Without recorded proof of what the customer agreed to, providers reverse the commission by default.
The verification call confirms four things: customer identity, understanding of key contract terms, acknowledgement of cooling-off rights, and authorisation of the Direct Debit mandate. Each point is explained clearly and the customer's verbal confirmation is recorded. This creates a complete audit trail for every sale.
Yes, every verification call is recorded in full. The recording captures the customer confirming their identity, acknowledging the contract terms, and authorising payment. These recordings are stored securely and can be retrieved instantly if a provider requests evidence during an audit.
You receive a compliance certificate for every verified sale. This includes the call recording, timestamped verification details, customer identity confirmation, and copies of any SMS or email confirmations sent. This documentation is designed specifically to satisfy Virgin Media, O2, Sky and other major provider audit requirements.
We make verification calls within 24 hours of receiving your sale details. For high-volume operations, calls are typically completed within 2-4 hours during business hours. You receive status updates in your CRM as each verification completes or if any issues arise.
Telecom sales compliance means following the rules set by Ofcom, the ICO and UK consumer law when selling broadband, mobile or VoIP contracts. It includes verifying customer identity, explaining cooling-off rights, documenting consent, and keeping records that satisfy provider audits. Without proper compliance, resellers face commission clawbacks and regulatory fines.
Verification creates recorded proof that the customer understood and agreed to the contract. When a provider audits your sales or a customer disputes a charge, you have timestamped evidence showing exactly what was confirmed. This removes the grounds for clawbacks because you can prove the sale was compliant.
Yes. We work with telecom resellers of all sizes across Lancashire and the rest of the UK. Whether you process ten sales a month or ten thousand, our managed TPV service scales to fit. We are based in Preston, Lancashire, and provide the same enterprise-grade verification to small local resellers as we do to national agencies.