Aligned to Ofcom General Conditions • CCR 2013 • UK GDPR
Third party verification (TPV) is an independent process that confirms a customer has genuinely agreed to a telecom contract. It captures proof of identity, informed consent, and the exact terms accepted — creating a legally defensible record that stands up to audits, disputes, and regulatory scrutiny.
For telecom companies, dealers, resellers, and sales teams operating in regulated environments, TPV is not optional paperwork. It is the infrastructure that turns a verbal agreement into protected revenue. Our fully managed service handles the entire process — from identity validation and consent capture to timestamped certificates and CRM sync. You close sales. We create the proof that keeps them closed.
Third party verification is an independent confirmation process conducted by someone outside the original sales transaction. Its purpose is to verify that a customer understands what they are agreeing to, has provided informed consent, and is who they claim to be.
In telecom, TPV typically involves contacting the customer after a sale to confirm:
The verification is recorded, timestamped, and stored as evidence. This creates an independent audit trail that protects the provider, the reseller, and the customer.
Why “third party”?
Unlike internal quality checks, third party verification is conducted by a separate entity with no stake in whether the sale completes. This independence is what gives TPV its legal and regulatory weight.
Without verified proof of consent, every sale is a liability waiting to happen.
Customers dispute charges. Providers audit reseller records. Regulators investigate complaints. In each scenario, the question is the same: can you prove the customer agreed?
Third party verification answers that question with documented evidence — not memory, not internal notes, but timestamped, recorded, independently captured proof.
Result in refunds, reversed commissions, and customer complaints that damage provider relationships.
Can lead to contract termination if consent records are incomplete or missing documentation.
Under Ofcom and ICO rules, penalties can reach millions for systematic compliance failures.
Strip revenue months after a sale appeared complete, destroying cash flow and profitability.
The bottom line:
TPV eliminates these risks by creating a verified record at the point of sale — before problems arise.
Our managed TPV service integrates directly into your sales workflow. Here is how the process works:
Your sales team closes the deal — on the doorstep, over the phone, or online.
Our system receives the sale details automatically via CRM integration, API, or manual submission.
We contact the customer independently to verify their identity and confirm the sale.
The customer confirms they understand the contract terms, pricing, cancellation rights, and payment authorisation. This confirmation is recorded.
A timestamped compliance certificate is created, including the recording, verification details, and delivery logs.
All evidence is stored securely and synced back to your CRM for instant access during audits or disputes.
The entire process takes minutes. Your sales team continues selling. We handle the verification infrastructure.
In the telecom industry, third party verification serves a specific regulatory and commercial purpose.
UK telecom providers operate under Ofcom’s General Conditions, which include rules on:
Resellers, dealers, and sales agencies working with major providers (Virgin Media, O2, Sky, EE, and others) are contractually required to demonstrate compliant sales practices. TPV is the mechanism that proves compliance.
Confirming the customer is the account holder through name, address, and date of birth validation.
Verifying the service, price, and term length the customer agreed to.
Ensuring the customer knows they can cancel within 14 days under Consumer Contracts Regulations.
Confirming payment method consent and billing schedule acknowledgement.
For telecom businesses:
TPV is not just good practice — it is often a contractual requirement for maintaining provider relationships and protecting commission payments.
When a customer claims they never agreed to a contract, you have recorded proof showing exactly what was confirmed and when.
Verified sales are defensible sales. TPV removes the evidence gaps that lead to clawbacks.
Every sale generates a compliance certificate with recordings, timestamps, and delivery logs — ready for provider or regulatory review.
TPV helps demonstrate compliance with Ofcom General Conditions, Consumer Contracts Regulations, and data protection requirements.
Instead of weeks of back-and-forth, you respond to disputes in hours with documented evidence.
Clear post-sale confirmation reduces misunderstandings and sets accurate expectations.
Whether you process ten sales per month or ten thousand, TPV scales with your operation.
You could attempt verification internally. But internal verification lacks the independence that gives TPV its legal and commercial weight.
A managed third party verification service provides:
Verification conducted by a separate entity with no stake in whether the sale completes.
Every sale verified to the same standard, regardless of volume or timing.
Compliance knowledge built into every workflow and verification script.
Certificates designed specifically for regulatory and provider review.
No internal overhead:
Our service is designed specifically for telecom sales environments. We understand provider audit requirements, regulatory expectations, and the commercial reality of commission-based sales.
Disputed sales cost more than the immediate refund. They trigger clawbacks, damage provider relationships, and consume hours of administrative time.
Most disputes arise from one of three causes:
The customer denies consenting to the contract or claims they didn’t understand what they signed up for.
The customer claims different terms were promised — different price, contract length, or features.
The customer disputes the Direct Debit, claiming they never gave payment authorisation.
Third party verification addresses all three by capturing:
When a dispute arises, you respond with documented proof — not explanations. This shifts the burden of evidence and protects your revenue.
Clawback Prevention in Practice
Providers claw back commissions when sales fail compliance checks. Common triggers include missing consent documentation, incomplete contract records, customer complaints about mis-selling, and audit failures on randomly selected sales. TPV closes these gaps by ensuring every sale has a complete, independently verified evidence trail. No gaps. No assumptions. No clawbacks.
Regulatory and provider audits require documented proof — not assurances. Our TPV service generates a complete evidence package for every verified sale.
Full audio of the verification conversation, securely stored and instantly retrievable.
Record of customer identity validation including name, address, and date of birth.
Documentation of exactly what was confirmed — price, term length, and key conditions.
Exact date and time of verification with tamper-evident logging.
Additional verification metadata for digital consent capture.
Proof of any SMS or email confirmations sent, with delivery timestamps.
All records are stored securely, indexed for search, and accessible instantly when audits or disputes occur.
Designed for Provider Requirements
Our certificates are structured to satisfy the audit requirements of major UK telecom providers, including Virgin Media, O2, Sky, EE, and BT. When a provider requests evidence, you respond in hours — not weeks.
We provide a fully managed TPV service built specifically for telecom sales environments.
Our service integrates into your existing workflow. Your sales team closes deals. Sale details flow to our system automatically. We handle verification and return completed certificates to your CRM.
No new software to learn. No additional headcount required. No compliance admin for your team to manage.
Protect every sale with verified consent and provider-ready documentation.
Capture consent at the doorstep with mobile-friendly verification workflows.
Integrate TPV into your call centre workflow with CRM automation.
Get audit-ready evidence and regulatory documentation without the admin burden.
Whether you are a one-person operation or a national sales agency, our managed TPV service scales to fit.
Every unverified sale is a dispute waiting to happen. Every gap in your evidence trail is a clawback waiting to trigger. Our managed third party verification service closes those gaps — creating documented, timestamped, independently verified proof of every customer consent.