I built The Silver Protocol because I’ve lived the problem it solves. After years working in UK telecom reselling, I saw first-hand how compliance gaps and undocumented sales were silently destroying commission — not because agents were doing anything wrong, but because there was no system in place to prove they weren’t.
Disputes would surface weeks after a sale. Providers would claw back commission with no warning. Cooling-off challenges went unanswered because there was no recorded evidence, no timestamped confirmations, and no audit trail. The ROI was being eroded by a problem nobody was actively solving.
The breaking point came when I watched an entire month’s commission get clawed back on a batch of sales that were completely legitimate. The customers were happy, the contracts were valid, but there was no compliance evidence to prove it. That’s when I realised this wasn’t a sales problem — it was a systems problem.
So I built the solution myself. The Silver Protocol is the managed compliance layer I wished existed when I was losing revenue to preventable disputes. Every feature — from voice-log verification to instant SMS confirmations to provider-ready certificates — was designed to close the exact gaps I experienced in the field.
Today, Heimdell Tech AI operates as a fully managed compliance verification service. We don’t sell software. We sit between your sales team and your provider relationship, independently verifying every sale and producing the audit-ready evidence that protects your commission from day one.
The Silver Protocol exists because I couldn’t find a solution that solved this problem properly. So I built one — and now it’s available to every UK telecom reseller who’s tired of losing money to preventable compliance failures.