Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Heimdell Tech AI website and The Silver Protocol managed compliance verification service ("the Service"). By accessing this website or using our Service, you agree to be bound by these Terms.

Heimdell Tech AI is a company registered in England and Wales (Company Number 16478408), ICO Registration Number ZC079121.

2. The Service

The Silver Protocol is a managed post-sale compliance verification service designed for UK telecom resellers. The Service includes:

• Identity and payment validation of end customers
• Recorded verification calls capturing contract acknowledgements and cooling-off confirmations
• SMS and email confirmation dispatch with timestamped delivery logs
• Generation of provider-ready compliance certificates
• CRM integration and compliance record management

The Service is provided to business clients (telecom reseller agencies) under separate commercial agreements. These Terms apply to general website use and enquiries.

3. Eligibility

The Service is available to UK-registered businesses operating as telecom resellers or sales agencies. We reserve the right to decline service to any party at our discretion.

4. Your Responsibilities

When using our Service, you agree to:

• Provide accurate and complete information
• Ensure you have lawful authority to submit customer data for verification
• Comply with all applicable UK laws and regulations, including but not limited to the Consumer Contracts Regulations 2013, Ofcom General Conditions, and UK GDPR
• Not use the Service for any unlawful purpose
• Notify us promptly of any errors or issues with verification records

5. Intellectual Property

All content on this website — including text, design, logos, graphics, and code — is the property of Heimdell Tech AI and is protected by UK copyright law. You may not reproduce, distribute, or modify any content without our prior written consent.

6. Accuracy of Information

We make reasonable efforts to ensure the accuracy of information on this website. However, we do not warrant that all content is complete, current, or free from error. Regulatory references and links are provided for informational purposes and should be independently verified.

7. Limitation of Liability

To the maximum extent permitted by law:

• Heimdell Tech AI shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or Service
• Our total liability for any claim relating to the Service shall not exceed the fees paid by you in the 12 months preceding the claim
• We do not guarantee that the Service will prevent all commission disputes or clawbacks, though it is designed to substantially reduce such risk

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

8. Confidentiality

We treat all client data and business information as confidential. Verification records, voice logs, and compliance certificates are stored securely and accessed only for the purposes of delivering the Service, responding to audit requests at your direction, or complying with legal obligations.

9. Data Protection

Our collection and use of personal data is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

10. Termination

Either party may terminate the service relationship by providing written notice as specified in any separate commercial agreement. Upon termination:

• We will continue to store existing compliance records for the legally required retention period
• Access to real-time verification services will cease
• Outstanding fees remain payable

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the website or Service after changes are posted constitutes acceptance of the revised Terms.

13. Contact

For any questions regarding these Terms, please contact:

Andrew James-Smith
Heimdell Tech AI
Email: andrew@remoteability.org
Phone: +44 7414 909674