Get audit-ready for Virgin Media, O2, Sky and other provider reviews. Compliance documentation, verification records and sales evidence—organised and accessible.
We organise your compliance documentation so provider audits don't become crises. Every sale has a timestamped verification record, consent evidence and compliance certificate. When auditors request samples, you deliver complete documentation in minutes instead of scrambling for weeks.
When providers announce an audit, most resellers panic. They spend weeks hunting for paperwork, reconstructing sales records from memory and hoping nothing damaging surfaces.
With proper audit preparation, reviews become routine. Every sale has complete documentation from day one. When auditors request sample contracts, you deliver timestamped verification records, consent evidence and compliance certificates within minutes.
The difference: Ongoing compliance documentation vs. reactive scrambling. One protects your reseller agreement; the other risks it.
How your agents sell, what they disclose, and consent capture methods.
Contract records, verification evidence and compliance certificates.
Clawback rates, complaint volumes and dispute resolution.
Ofcom, PECR and GDPR adherence across your operation.
Telecom provider audits typically examine sales practices, consent documentation, complaint handling and regulatory compliance. Auditors review sample contracts for evidence of informed customer consent, proper disclosures and contract adherence. They also check complaint rates, clawback history and any regulatory action against your operation.
Major providers conduct routine audits annually or bi-annually, with additional targeted audits triggered by complaint spikes, clawback rates or regulatory concerns. New resellers typically face audits within their first 6-12 months. High-volume resellers may be audited more frequently.
Failed audits can result in commission clawbacks, sales restrictions, remediation requirements or termination of your reseller agreement. The severity depends on the findings—documentation issues may require process improvements, while consent violations or mis-selling evidence can trigger immediate suspension.
Audit preparation should be ongoing, not reactive. Compliance documentation should be generated for every sale as it happens. However, if you receive audit notification, allow 2-4 weeks for document gathering, gap analysis and remediation of any issues before the review date.
Get compliance documentation organised and accessible. Pass audits with confidence instead of scrambling at the last minute.