Independent verification calls that confirm customer consent, protect your commissions and create provider-ready audit evidence.
After every telecom sale, we make an independent verification call to your customer. We confirm identity, explain the contract terms and cooling-off rights, and record their verbal consent. You receive a timestamped compliance certificate and the outcome is logged directly to your CRM.
When a customer disputes a telecom contract, the provider comes to you for evidence. Without independent verification, it's your word against theirs—and providers always side with the customer.
TPV creates an independent audit trail. A separate agent, not involved in the sale, confirms the customer's understanding and records their consent. This documented proof is what stops commission clawbacks and passes provider audits.
The protection: Timestamped recordings, compliance certificates, and CRM-synced outcomes that prove informed consent at the point of sale.
Documented consent stops providers recovering your earnings.
Timestamped records ready for Virgin Media, O2, Sky reviews.
Independent verification proves terms were properly explained.
Compliance trail demonstrates Ofcom and ICO readiness.
Third-party verification (TPV) is an independent call made to customers after a telecom sale to confirm they understand and agree to the contract terms. An agent not involved in the sale verifies identity, explains the service, confirms pricing and contract length, and records verbal consent. This protects against mis-selling claims and commission clawbacks.
TPV protects telecom resellers from commission clawbacks when customers dispute contracts. Providers like Virgin Media, O2 and Sky require documented proof of informed consent. Without TPV, a single disputed sale can result in full commission recovery plus penalties. TPV creates an independent audit trail that proves compliance.
TPV calls are typically made within 24-48 hours of sale submission. Fast verification reduces the risk of customers forgetting details or changing their minds before confirmation. Our system triggers calls automatically when sales data is received via CRM sync or API.
If a customer cannot verify their identity, doesn't recall the sale, or disputes the terms, the verification fails. You receive immediate notification with the reason code. This allows you to address issues before the contract is provisioned, preventing downstream complaints and clawback exposure.
Get independent TPV that creates audit-ready evidence for every sale. Stop clawbacks before they start.