Operational infrastructure, CRM automation and process design for telecom reseller agencies that are scaling — without the overhead of a full-time operations hire.
Most telecom reseller agencies grow their sales teams faster than their operations. More agents, more sales, more volume — but the same spreadsheets, the same manual processes, the same ad-hoc compliance checks. The result? Commissions lost to process breakdowns, disputes that should have been prevented, and a business that gets harder to manage every month.
Systems Architecture & Fractional Ops gives you the operational backbone of a large agency — CRM automation, structured workflows, compliance infrastructure, reporting systems and process documentation — delivered as an ongoing fractional engagement at a fraction of the cost of a full-time operations manager.
Think of it this way: You don’t need a £55,000/year operations manager. You need someone who builds the systems, automates the workflows, and then maintains them — for hours per week, not hours per day.
Sales pipeline design, lead routing, automated follow-ups, compliance status fields, commission tracking and reporting — all configured in your existing CRM.
End-to-end process mapping from lead generation through to post-sale verification. Structured SOPs that every agent can follow consistently.
Custom KPI dashboards, commission reconciliation reports, compliance rate tracking and team performance analytics — real-time visibility into your operation.
Audit trail systems, document management, regulatory filing workflows and provider submission processes — the backbone that keeps you compliant at scale.
Onboarding workflows, role-based access controls, training documentation and performance measurement systems that scale with your headcount.
Connecting your CRM, telephony, SMS, email and provider portals into a unified automated workflow that reduces manual handling and human error.
There’s a reason agencies with 100–500 monthly sign-ups struggle to justify a dedicated operations manager. The maths doesn’t work — until you fractionalise the role.
Your CRM is a dumping ground of leads, statuses and notes with no structure. We redesign your pipeline, automate stage transitions, add compliance checkpoints and create dashboards that show you exactly where every sale stands.
You’re manually cross-referencing provider statements with your sales records every month. We build an automated reconciliation workflow that flags discrepancies, tracks clawbacks and produces exception reports automatically.
Every new agent gets a different training experience depending on who’s available that day. We create structured onboarding workflows, role-specific training paths and competency checkpoints that produce consistent, compliant agents.
A provider audit request has arrived and you’re scrambling. We establish standing audit-readiness processes — pre-built export templates, evidence bundles and a documentation structure that means audit responses take hours, not weeks.
Explore our full range of managed compliance and operations services for UK telecom resellers.
Free diagnostic call that pinpoints exactly where commission clawbacks and compliance gaps are costing you money.
Learn more →Full implementation of The Silver Protocol — automated voice-logs, CRM audit locks, identity verification and provider-ready certificates.
Learn more →If your telecom agency is growing but your operations aren’t keeping up, let’s talk about what a fractional ops engagement looks like for your specific situation.